Who are you?
I am a luxury travel aficionado; a discerning traveler with an incredible eye for detail. Other travel advisors contact me when they want to hear an unbiased opinion. I have a fear of flying, but I do it anyway…in First Class, of course.
I am Midwesterner, a vegetarian, a college football fan, an INFJ, the daughter of small business owners, and a passionate luxury traveler.
In my spare time I love to do Pilates Reformer, try new recipes, swim, and spend time with family and friends.
I am the founder and owner of Luxury Travel Works, a dream whose light first flickered in 1997. I thought of it often while planning my own vacations, where I faithfully used up every one of my vacation days while working in the Information Science field. In 2009, I began the serious pursuit of turning my goal into a reality. The rest, as they say, is history.
Who better to help plan your trip?
Still not sure? Read my testimonials.
How can I help you?
I plan trips for clients worldwide who are passionate about luxury travel. I work with my Virtuoso supplier partners as well as other luxury travel suppliers around the globe. I am not in any way limited to what supplier I can choose for your trip. My allegiance is to you, and I will work with you to select the best option to meet your needs.
- Hotels, resorts, apartments, condos and villa rentals
- Dude ranches
- Private islands
- Family travel, multi-generational trips, honeymoons, destination weddings, and babymoons
- Commercial and private flights
- Private and group touring
- Cruises and yacht charters
- Solo and couples travel
- Cycling and walking tours
- National Parks
- Destination spas
- Corporate and incentive groups
- Small destination weddings
- Car rentals and private transfers
- Shore excursions
- Train tickets
- Custom itineraries and package trips
- Sporting events, concerts, festivals
- Travel insurance
- Luggage shipping
- International phone and Wi-Fi hotspot rentals
I am unable to offer you assistance with the following:
- Reservations for bed & breakfasts and campgrounds
- Private plane, helicopter, or boat charters that are not through one of my preferred suppliers
- Airline or hotel award bookings (referrals available)
Why should I book travel through you?
I believe that travel gets to the heart of our most precious resource, time. It might be time with a loved one, your children, a potential business client, or simply alone. I love to help people maximize their travel time. Every trip is personal to me.
I strive to have each one of my clients feel that they are the only one. My hands, eyes, and heart are on your trip from start to finish.
When are you available?
I work standard business hours Monday through Friday from 8:30 AM to 5:30 PM Eastern Time. Evening and weekend hours are available by scheduling an appointment in advance. Service outside of business hours should be considered as primarily for client emergencies, and not for standard travel requests.
When I am out of the office with limited availability I will put a notification on my email account and update the voicemail message on my direct office line at 508-485-3061. My cell phone message will not change, nor will I have any way of notifying you about my availability via a Facebook Messenger or text message.
How quickly can I expect to receive a response from you?
My goal is to send you a response on the same day as your request. If I am unable to do so, you can always expect to hear from me by the end of the next business day.
When will I receive my travel documents or final itinerary?
You will receive your final travel documents at least one week prior to departure if they are paper documents, and at least two weeks prior to departure for electronic itineraries.
What should I do if I have a travel emergency?
Your first line of contact should be the service number on your itinerary or your travel insurance provider. If your air was booked directly with the airline through my air desk you will receive 24/7 emergency access information with your confirmation.
If you booked your air, hotel, car rental or other service without my assistance then there is nothing that I can do to help. You should contact whomever you used to make the reservation.
Please keep me in the loop during any emergency situation, so that I can ensure that the other pieces of your itinerary are managed accordingly.
What if I have an issue while traveling?
On occasion small issues arise when traveling such as missing amenities, a less than desirable room, or an error on your folio. Please first attempt to remedy these issues directly with the hotel. If the resolution that you have received is not satisfactory, contact me and I will assist. Please note that my assistance often takes longer as I need to work with through my channels and my contacts may not be immediately available.
Issues related to personal safety would be considered an emergency and should be dealt with immediately.
Do you charge fees?
My initial consultation is always complimentary. Once we have agreed to work together, a minimum $100 research and consultation (a.k.a. plan to go, or trip planning) fee will be charged for each trip. The fee increases along with the complexity and duration of the trip.
The fee is waived for hotel bookings made through me on Virtuoso.com where no further consultation of concierge services are required. I will, as usual, VIP you through my on-property contact and communicate any preferences to ensure an enjoyable stay.
This research and consultation fee is non-refundable and is not applied to your trip cost. It includes the following:
- Expert guidance and advice with narrowing down location options
- Recommendations for suppliers such as hotels and airlines
- A complete price quote for a single destination
- Basic concierge services such as spa, dining, and activity reservations
- A custom guide for your destination (where applicable)
- A final electronic itinerary (trip must have more than one component)
- Assistance with any questions or concerns before, during, and after your trip
Should you decide to significantly change the location or dates of your of your trip after having received a complete price quote, then a new plan to go fee at a $100 minimum per destination would be charged. For example, if we had been working on a ten day trip to Thailand and then you decided that you would prefer to go to Australia. Or if you had originally planned to go to Paris in April, and then changed the trip to November.
If you would like me to change the rate of a reservation I would be happy to do so, where possible, for a minimum $50 fee.
Changes and Cancelations: If a reservation is revised or canceled, a $50 fee applies.
Festive Season: Reservations for dates that occur between December 20 and January 5 will incur a minimum $250 fee due to the significant amount of research required to find availability.
Last Minute: Reservations for stays starting within seven days or less will incur an additional $75 fee.
Air: When I book air for you directly with the airline through my air desk a fee of $50 per ticket for domestic itineraries, and $100 per ticket for international itineraries will apply. If you make changes after ticketing my air desk will charge a $30 fee per ticket, in addition to any fees charged by the airline.
Air that is booked through a tour operator, package provider, or cruise line will not incur a fee directly from me.
Other: Fees also may apply to train tickets and other non-commissionable services.
Long Term Planning: A multi-year long range travel planning consultation is complimentary for existing clients.
Retainer: Annual retainer fees are available.
I reserve the right to waive, or change the fee amount, or add an additional fee, on a case by case basis.
All fees are always disclosed and discussed in advance.
I have never used a travel advisor. How does this work?
Give me a call at 508-485-3061 or send me an email. It works best when you give me as much detail as possible. Consider the following:
- Do you have any favorite hotels?
- Any destinations or hotels that you have not liked?
- Where do you love to go?
- Are you taking this trip to celebrate a special occasion?
- Have you been to this destination before?
- What do you see when you imagine yourself on this trip?
- Are your dates flexible?
- Do you have an allegiance to a particular airline, airline alliance, or hotel chain?
- Do you have a budget in mind, either for the trip as whole, or per night?
- Is there a specific room category that you prefer?
- What is important to you about this trip?
What if you just want to book two nights in New York City for work and don’t really want to have an in depth conversation? That’s fine too.