FAQ

Who are you?

Erin Logsdon

Erin is the Owner of Luxury Travel Works, and the Principal Luxury Travel Advisor. 

Luxury Travel Works was a dream whose light first flickered in 1997.  I thought of it often while planning my own vacations, where I faithfully used up every one of my vacation days while working in the Information Science field. In 2009, I began the serious pursuit of turning my goal into a reality. The rest, as they say, is history.

I am a luxury travel aficionado; a discerning traveler with an incredible eye for detail. Other travel advisors contact me when they want to hear an unbiased opinion. I have a fear of flying, but I do it anyway…up front, of course.

I am Midwesterner, a vegetarian, a college football fan (Go Ducks!), an INFJ, the daughter of proud small business owners, and a passionate luxury traveler.

In my spare time I love to do Pilates Reformer, try new recipes, swim in warm water, practice my Spanish, and spend time with family and friends.

Keri Forbringer

Keri started in 2017 as our Luxury Travel Coordinator. Keri, like Erin, moved to Central Massachusetts from Missouri. Originally from St. Louis, she moved to New England to study German and International Relations at Bowdoin College in Brunswick, Maine.

From there, Keri put both of her majors to use as an English Teacher in Salzburg, Austria, through the Fulbright program. During her two years there, she solidified her understanding of the German language and Austrian culture, and used every vacation she had to travel to seventeen different countries around Europe.

This was also where she discovered her passion for connecting different people and cultures, and helping others get under the skin of a destination. It was with this in mind that she obtained a Master’s in Tourism Administration from the George Washington University School of Business.

Now, after spending some time consulting on the destination side of tourism, and working in the world of startups for a few years, Keri is excited to be joining Erin at Luxury Travel Works. She loves good food – ice cream in particular – exploring New England, her dog, and peaty Scottish whisky.

 

Who better to help plan your trip?

Still not sure? Read our testimonials.

 

How can we help you?

We plan trips for clients worldwide who are passionate about luxury travel. We work with our Virtuoso supplier partners as well as other luxury travel suppliers around the globe. We are not in any way limited to what supplier we can choose for your trip, unlike may other travel advisors who can only offer you travel suppliers from a list of preferred partners. The world is our, and your, oyster.

Our allegiance is to you, and we will work with you to select the best option to meet your needs.

  • Hotels, resorts, apartments, condos and villa rentals
  • Dude ranches
  • Private islands
  • Family travel, multi-generational trips, honeymoons, destination weddings, and babymoons
  • Commercial and private flights
  • Private and group touring
  • Cruises and yacht charters
  • Solo and couples travel
  • Disney
  • Cycling and walking tours
  • National Parks
  • Destination spas
  • Corporate and incentive groups
  • Small destination weddings
  • Car rentals and private transfers
  • Shore excursions
  • Train tickets
  • Custom itineraries and package trips
  • Sporting events, concerts, festivals
  • Travel insurance
  • Luggage shipping
  • International phone and Wi-Fi hotspot rentals

We are unable to offer you assistance with the following:

  • Reservations for bed & breakfasts and campgrounds
  • Private plane, helicopter, or boat charters that we are unable to properly screen.
  • Airline or hotel award bookings (referrals available)

Why should I book travel through you?

We believe that travel gets to the heart of our most precious resource, time. It might be time with a loved one, your children, a potential business client, or simply alone. We love to help people maximize their travel time. Every trip is personal to us.

We strive to have each one of my clients feel that they are the only one. Our hands, eyes, and heart are on your trip from start to finish.

 

When are you available?

We work standard business hours Monday through Friday from 8:30 AM to 5:30 PM Eastern Time. Evening and weekend hours are available by scheduling an appointment in advance. Service outside of business hours should be considered as primarily for client emergencies, and not for standard travel requests.

When we are out of the office with limited availability we will put a notification on our email accounts and update the voicemail message on our direct office line at 508-485-3061. Our cell phone messages will not change, nor will we have any way of notifying you about our availability via a Facebook Messenger (or other social media sites) or text message.

 

How quickly can I expect to receive a response from you?

Please contact us via your preferred method. Our goal, if we are not immediately available, is to respond on the same day that we receive your communication. If we are unable to do so, you can always expect to hear from us by the end of the next business day at the latest.

 

When will I receive my travel documents or final itinerary?

You will receive your final travel documents at least one week prior to departure if they are paper documents, and at least two weeks prior to departure for electronic itineraries.

 

What should I do if I have a travel emergency?

Your first line of contact should be the service number on your itinerary or your travel insurance provider. If your air was booked directly with the airline through our air desk you will receive 24/7 emergency access information with your confirmation.

If you booked your air, hotel, car rental or other service without our assistance then there is nothing that we can do to help as we are not the agent of record. You should contact whomever you used to make the reservation.

Please keep us in the loop during any emergency situation, so that we can ensure that the other pieces of your itinerary are managed accordingly.

 

What if I have an issue while traveling?

On occasion small issues arise when traveling such as missing amenities, a less than desirable room, or an error on your folio. Please first attempt to remedy these issues directly with the hotel. If the resolution that you have received is not satisfactory, contact us and we will assist. Please note that our assistance often takes longer as we need to work with through our channels and our contacts may not be immediately available due to prior commitments and time zones.

Issues related to personal safety would be considered an emergency and should be dealt with immediately.

 

Do you charge fees?

Our initial consultation is always complimentary. Once we have agreed to work together, a minimum $100 research and consultation (a.k.a. plan to go, or trip planning) fee will be charged for each trip. The fee increases along with the complexity and duration of the trip.

The fee is waived for hotel bookings made through us on Virtuoso.com where no further consultation of concierge services are required. We will, as usual, VIP you through our on-property contact and communicate any preferences to ensure an enjoyable stay.

This research and consultation fee is non-refundable and is not applied to your trip cost. It includes the following:

  • Expert guidance and advice with narrowing down location options
  • Recommendations for suppliers such as hotels and airlines
  • A complete price quote for a single destination
  • Basic concierge services such as spa, dining, and activity reservations
  • A custom guide for your destination (where applicable)
  • A final electronic itinerary (trip must have more than one component)
  • Assistance with any questions or concerns before, during, and after your trip

Should you decide to significantly change the location or dates of your of your trip after having received a complete price quote, then a new plan to go fee at a $100 minimum per destination would be charged. For example, if we had been working on a ten day trip to Thailand and then you decided that you would prefer to go to Australia. Or if you had originally planned to go to Paris in April, and then changed the trip to November. 

Hotel Rate Changes: If you would like us to change the rate of a reservation we would be happy to do so, where possible, for a minimum $50 fee.

Other Hotel Changes and Cancelations: If a hotel reservation is revised or canceled, a $50 fee applies.

Trip Cancelations: Incur a fee equal to the initial trip planning fee, in addition to any fees charged by travel suppliers.

Festive Season: Reservations for dates that occur between December 20 and January 5 will incur a minimum $250 fee due to the significant amount of research required to find availability.

Last Minute: Reservations for stays starting within seven days or less will incur an additional $75 fee.

Air: When we book air for you a fee of $50 per ticket for domestic itineraries, and $100 per ticket for international itineraries will apply. If you make changes after ticketing a $50 fee per ticket, in addition to any fees charged by the airline and/or travel supplier.

Other: Fees also may apply to train tickets and other non-commissionable services which are always discussed in advance.

Long Term Planning: A multi-year long range travel planning consultation is complimentary for existing clients.

Retainer: Annual retainer fees are available.

We reserve the right to waive, or change the fee amount, or add an additional fee, on a case by case basis.

All fees are always disclosed and discussed in advance. 

 

I have never used a travel advisor. How does this work?

Give us a call at 508-485-3061 or send us an email. It works best when you give me as much detail as possible. Consider the following:

  • Do you have any favorite hotels?
  • Any destinations or hotels that you have not liked?
  • Where do you love to go?
  • Are you taking this trip to celebrate a special occasion?
  • Have you been to this destination before?
  • What do you see when you imagine yourself on this trip?
  • Are your dates flexible?
  • Do you have an allegiance to a particular airline, airline alliance, or hotel chain?
  • Do you have a budget in mind, either for the trip as whole, or per night?
  • Is there a specific room category that you prefer?
  • What is important to you about this trip?

What if you just want to book two nights in New York City for work and don’t really want to have an in depth conversation? That’s fine too.

Have additional questions?

Send us an email at vip@luxurytravelworks.com or give us a call at 508-485-3061.

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